Support
When Foundation Systems joined the Systems Union group of companies in 2003 our established Support function was integrated with Systems Union's Support SuperCentre at the Farnborough HQ.
Support Contact Details |
|
Telephone |
+44 (0)1252 55 67 67 |
Fax |
+44 (0)1252 55 63 75 |
support@foundationsystems.co.uk |
|
Web |
Register for our Customer Support Online service at http://support.foundationsystems.co.uk |
In writing |
Foundation Systems Support SuperCentre Please include your Serialisation number in the correspondence. |
The table below summarises and compares the services offered by our three support levels.Or Download the Support brochure.
Services offered |
SunSystems Support |
SunSystems Enterprise Support |
SunSystems Enterprise Global Support |
| Access to designated SunSystems support desk |
1 helpdesk location |
Multi-region access |
Global access |
Problem diagnosis and solution provided by experienced support consultants |
 |
|
|
Number of helpdesks |
1 |
2 |
3 regional + |
Optional integration with additional SunSystems partner helpdesks |
|
|
|
Named customer contacts for knowledge-building and added system security |
2 |
4 |
12 |
Controlled Service Pack releases for SunSystems software to ensure system integrity |
|
|
|
Remote connection |
|
|
|
Free access to new versions of SunSystems software |
|
|
|
24 x 7 access to the Knowledgebase |
|
|
|
24 x 7 issue submission via the customer support website |
|
|
|
Named support coordinator at central support location |
Option |
|
|
Named support account manager at central support location |
Option |
Upgrade from support coordinator |
|
Active support |
Option |
Option |
Option |
Standby support for critical period cover (pre-booked) |
Option |
Option |
|
Onsite support |
Option |
Option |
Option |
System support for Microsoft SQL Server |
Option |
Option |
Option |
System support for Citrix |
Option |
|
|
