Professional Service/Consultancy Organisations
Professional services organisations are people businesses. Their success is based on developing strong and lasting relationships with clients, employees and contract personnel.
Finding and retaining the right people with the right skills, finding and retaining profitable client relationships, deploying resources and managing projects to a successful conclusion – these are the key challenges for today’s professional services organisations.
Foundation’s professional services automation (PSA) solutions enable you to:
1. Identify, service and retain the right clients and projects
- Identify and target profitable customers and projects
- Track your project status from bid to cash collection
- Provide your clients with accurate and timely information about project progress and performance
2. Identify, manage and retain the right people
- Record and understand the skills and availability of resources
- Identify the right staff you need to resource your projects and tasks
- Develop your employees’ skill sets to match your business objectives
- Service your clients with the right people for the job
- Improve staff retention through development of their skills and experience
3. Identify, share and retain the correct knowledge
- Enable collaborative working, collection and sharing of knowledge
- Automate the distribution of vital information
- Access business critical information to improve strategic decision making
- Update your employees’ skills base for better resourcing
4. Identify, manage and maintain your areas of profit and cost
- Efficiently schedule and optimise your utilisation of resources
- Collect your billable hours and expenses information more quickly and accurately
- Drive recovery by providing detailed and accurate billing information
- Improve cash collection through enhanced customer relationships
- Reduce administration through quicker and easier collection of information
If you would like to speak to one of our industry experts please contact Foundation Systems
